Refund policy

Refund Policy — PuppyPlan

At PuppyPlan, we want you to be 100% satisfied with your purchase. That's why we offer a 30-day money-back guarantee.

Digital Products All our products are digital downloads delivered instantly at the time of purchase.

When is a refund applicable?

  • If you were unable to download the file due to a technical error on our end
  • If the downloaded file is corrupted or incomplete
  • If the product does not match what was described on the product page

When is a refund NOT applicable?

  • If you have already successfully downloaded the file (as a digital product, we cannot retrieve it once delivered)
  • If you changed your mind after downloading

How to request a refund? Contact us within 30 days of your purchase at [marketinghaciendo14@gmail.com] with your order number and a description of the issue. We respond within 48 hours.